Shipping Infos

Thank you for visiting my site.
This document sets out the shipping policy that applies to customers that make a purchase at https://www.devanakis.com. If you have any questions, please contact me by Email at michel@devanakis.com

Logistics for Unique Original Works

My preferred method for international delivery is shipping the canvas rolled in a heavy-duty, reinforced tube. Decades of experience in art logistics show that for large oil paintings, this is the most secure way to travel across continents. By carefully unmounting the canvas from its rigid stretcher bars, we eliminate the primary causes of transit damage: vibration and mechanical shock to the wood frame.

Process & Security

Archival Preparation: The painted surface is protected with acid-free glassine and rolled "face-out" to minimize surface tension and prevent any potential for cracking or paint adhesion.
Heavy-Duty Housing: The work is placed inside a second, larger, industrial-grade tube to provide an air-cushioned barrier against external pressure.
Mandatory Export Permit: In compliance with Greek law, every original work exported requires a permit from the Greek National Gallery. This process takes approximately 7 days and serves as an official record of the work’s cultural status.
Insurance: Every original shipment is fully insured for the total invoice value.

Optional:

Custom Wooden Crate While the reinforced tube is my recommendation for safety and speed, collectors may request a custom-built wooden crate. Please note that this method requires an additional 5 days for construction and involves significantly higher freight and handling costs.

Tracking information is provided, and you will receive a confirmation email once your order has been dispatched.

Unique Original Works: Acquisition Workflow

To ensure the highest level of service and security for my international collectors, I utilize a phased acquisition process:

Securing the Work: A non-refundable deposit is required to secure the painting and remove it from the available inventory.
Institutional & Logistical Processing: Upon receipt of the deposit, I begin the mandatory authorization process with the Greek National Gallery to obtain the necessary export permit. Simultaneously, the work undergoes professional archival preparation for transit.
Final Valuation & Dispatch: Once the export permit is issued (typically within 7 days) and packaging is finalized, the collector is notified to fulfill the remaining balance.
Shipment: The work is dispatched immediately upon receipt of the final payment in full.

Timeline Note: Please note that the final processing and shipping timeline commences only after the full balance has been received. This ensures that the work is fully insured for the total invoice value before it leaves the studio.

Shipping for Limited Edition Multiples

To keep things simple and fair, I offer flat-rate shipping based on region.
Part of the cost is absorbed on my end. This way you get reliable, fully tracked delivery without surprises at checkout.

Orders are carefully prepared and shipped using trusted carriers.
Tracking information is provided whenever available, and you will receive a confirmation email once your order has been dispatched.

Order Processing

The order processing times are separate from shipping times.

All orders are processed and shipped within 3-4 business days. Orders are not processed on weekends or holidays.

Order processing times may be delayed by a few days during holidays, launches, limited-edition releases, or other times when I am experiencing a high volume of orders,

Please allow additional days in transit for delivery. If your order’s shipment is delayed significantly, I will contact you via email to notify you.

Delivery time

I offer standard delivery. The estimated shipping times are:
5 to 8 Business days in Europe
8 to 15 Business days for the rest of the world

Customs & Import Duties

Please be aware that customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient and vary from country to country. Therefore, I recommend that you check with your local customs office as I am unable to calculate these for you. This can also affect the delivery timescale, which is out of my control.

Tracking Your Order

Once your order has been dispatched, I will send you a confirmation email.

When available, tracking details will be included so you can follow your delivery directly through the carrier’s website.

All shipments are handled with care and appropriate protection to ensure your artwork arrives safely.

Returns, Refunds, and Exchanges

I want you to be completely happy with your purchase - please read my return & refund policy for detailed information about my processes.