RETURN AND EXCHANGE POLICY

Last Updated: 10/18/2025

Thank you for visiting www.devanakis.com

If, for any reason, you are not completely satisfied with your purchase, please take a moment to read this policy.
It outlines how returns, exchanges, and refunds are handled for artworks purchased through this website.

Interpretation and Definitions

Company / We / Us / Our: Refers to Devanakis, located at 21 Promitheos Street, P.O. Box 947, 19007 Marathon, Greece.
Goods: The items offered for sale on this website.
Order: A request by you to purchase Goods from us.
Service: The website and all related sales services.
Website: www.devanakis.com

You: The individual or entity purchasing Goods through our website.

General Return Policy

Original Artworks

Each original painting is unique and created with care.
Before purchasing, I encourage you to be completely certain of your choice. I’m happy to provide extra photos, detail shots, or a short video upon request to help you make your decision.

Because originals are one of a kind, all sales are final once the artwork has been shipped.
If your painting arrives damaged in transit, please contact me within 48 hours of delivery and include detailed photos of the damage.
All shipments are fully insured, and I will work with you to resolve any transit damage through the shipping insurer.

Prints

Prints are crafted to preserve the essence of each work as faithfully as possible.
If you are not completely happy with your print, you may return it for a refund or exchange under the following conditions:

The return request must be made within 30 days of purchase.
The print must be unused, undamaged, and returned in its original packaging.
Only shipped prints are eligible for return. Prints purchased in person are non-returnable.

Once your request is approved, you will receive shipping instructions by email.
Please note that return shipping costs are the responsibility of the customer.
Use a carrier that provides tracking and insurance, as I cannot replace or refund packages lost during return shipment.

Refund Policy
To qualify for a refund:

The item must be returned within 30 days of purchase.
It must be unused, undamaged, and in its original packaging.

If the item you received is defective or damaged, please contact me as soon as possible with clear photos.
Once I receive and inspect your returned item, I’ll notify you by email and process the refund to your original payment method.
Refunds may take several business days to appear, depending on your payment provider.

Exchange Policy

You may request an exchange if your print arrives damaged.
Exchanges must be requested within 30 days of delivery. Requests made after this period cannot be processed.

To be eligible for an exchange:

The item must be properly packaged and returned for inspection.
Return shipping costs are the responsibility of the customer.
Use a tracked and insured shipping method to ensure safe delivery.

Once the returned item is received and confirmed, a replacement will be issued. Each order is eligible for one exchange per item.

How to Initiate a Return or Exchange

To initiate a return, refund, or exchange, please contact me through the website’s contact form

Include your order number, item name, and the reason for your request.

You will receive confirmation and detailed instructions by email once your request has been reviewed.

You will be updated for their Return Status through EMAIL, provided that your contact information is recorded to us.

If you have any questions or need assistance, please reach out!